FAQ & Policies
 
General Rules - Please take some time to read through these.
• Please be on time. Try your best to arrive no more than 15 to 10 min early
• Session will start at your scheduled time. If you are late, your session will still end at scheduled time.
• If you are 30 minutes late, and no effort has been made to contact photographer your session will be automatically canceled. Your retainer will act as your cancellation fee, and a new retainer will be required to book in the future.
• If session goes beyond your scheduled time, you will be charged half of what the chosen package costs.
• No kids allowed in studio unless they are part of the shoot
• No smoking in the studio or in location
• No other forms of photography or videography during the session without the express written permission of the photographer.
FAQ
Turnaround - How + when will I receive the files?
Within 24 hours after your shoot, you will receive proofs to choose from of the best images.
You will receive the retouched/edited images within 1 to 2 weeks of your session (it will depend on the package you have selected). I will send you a link of your own personal gallery with your retouched and edited photos where they can easily be saved to your computer and/or phone. Download links do expire after a few days, so be sure to download your images asap! Make sure to save + backup your images.
*There is an additional $75 fee for rush jobs with a 3 - 5 business day turnaround time.
Artistic Release
Consistency. Photographer will use reasonable efforts to ensure that the Services are produced in a style consistent with Photographer’s current portfolio, and Photographer will use reasonable efforts to consult with Client and incorporate any reasonable suggestions.
Style. Client acknowledges and agrees that:
Client has reviewed Photographer’s previous work and portfolio and has a reasonable expectation that Photographer will perform the Services in a similar style
Photographer will use its artistic judgement when providing the Services, and shall have final say regarding the aesthetic judgement and artistic quality of the Services; and
Disagreement with Photographer’s aesthetic judgement or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.
Fully Retouched Photos VS Standard Editing
List of what a fully retouched photo consists of:
Skin retouching (Removing blemishes, Softening skin, Skin Tone Color Correction)
Color Correction
Removal of fly away hair
Minor body manipulation like slimming down the persons, stomach, chin, waist, neck and arms
Removing, garbage or distracting objects from the background
List of what a photo with standard editing consists of:
Color grading
Cleaning them up by removing, garbage or distracting objects from the background
Sharpening images
Adjusting white balance
Adjusting color vibrancy and saturation
Adjusting exposure and contrast
Crop images
You have 30 days from the date of the shoot to select your edits. I will keep your photos on my archives for 90 days, after that time, they will be permanently deleted.
How do I select which photos I would like retouched?
After our session is over, I'll share a photo gallery of your photos, all you need to do is review and select your favorites by giving them a heart. After selecting all your favorites, I'll receive a notification and start editing them.
Will I be required to sign a contract and model release form?
Yes. Every session you book with me will require a signed contract and model release form before any work is done.
Are the raw files included/provided?
No. Only high-resolution JPG files.
May we request our photos to be kept private?
Yes, you may. I sometimes use images from past shoots on my social media and website. If you are uncomfortable with your images being displayed, they will need to be explicitly mentioned in the contract.
Shots by Felipe respects the privacy of all their clients that engages with our website, we will never share your personal information or photos.
What if we are not happy with the final images?
I have never had a client tell me they were unhappy with my services in 12 years of photography. Really. This is because I have clear communication + expectations set beforehand. If you have read my FAQ thoroughly and done all you can to prepare yourself for your photoshoot, including picking a location you love, an outfit you feel confident in, then this is the best way to ensure you will be happy with the final result. If I have delivered what I promised to you, photography services of your package of choice, and you are not happy with the final outcome there is nothing I can do outside of performing my professional photography services.
Can we request our images not to be shown online or on social media?
Yes you may, just let me know ahead of time as I sometimes post my work on my social media pages and/or on my website to promote and show off my work.
How long do you store our images?
I clean out my client files every 3 months and cannot guarantee that I will backup the images for you, so be sure to download the images and create your own backups. I do not store the raw files for more than 2 months.
Can I bring a friend to the session?
Yes you may bring a friend or family member, in most cases they may help watch your belongings, help out during the shoot or hype you up.
What if we need to schedule because of the weather conditions?
If the weather conditions makes it impossible to shoot on your schedule date and time, we may reschedule your session to the next available date and time.
How do I cancel or reschedule an appointment?
To cancel or reschedule an appointment that is more than 48hrs away, please let me know via email and I'll contact you with further instructions on how to reschedule. All of your current, future, and past appointments should appear, allowing you to cancel or reschedule.
If you need to reschedule, please let me know at least 48 hours in advance as I can't guaranteed your new desired day to shoot will be available. A $20 feel will be charged for every time you need to reschedule.
If I need to cancel my appointment, will I get my money back?
Yes, absolutely. For all reservations, a full refund will be provided once the cancellation is received via our website or via email, if the cancellation is done outside of 48hr prior to the reservation. The turnaround time on when you will receive your funds back is predicated on the rules of your banking institution.
Do you do events, weddings, or event photoshoots?
No. At this moment, I only do environmental portraiture, or portraits in studio.
Deposit/retainer fee and final payment.
I charge a 30% retainer fee which reserves your photography session date and time. The rest of the payment is due after you have approved the images.
Late to Appointments
We have provided multiple options to assist in the unfortunate circumstance of events causing you to arrive late for your session. The first is to call our Reservations Department to make them aware, so they can communicate that to your photographer. Their number is 313-312-8011 and their office hours are Tues-Sun, 10am-7pm.
Also, you can ask your photographer when you arrive if you are able to purchase a session extension (if there aren't other appointments, or obligations after you). If you can't make your appointment at all, you can purchase Rescheduling Insurance to avoid losing out on your appointment investment.
If you are 30 minutes late, and no effort has been made to contact photographer your session will be automatically canceled. Your retainer will act as your cancellation fee, and a new retainer will be required to book in the future.
Does arriving late to my appointment interfere with my session time?
To ensure that every appointment begins on time, please know that late arrivals & "prep time" in the dressing room, will count against your session time, in order for the sessions after yours to begin on time. We recommend that you reserve a session with the amount of time that can accommodate your expectations for your session.
Is the full payment required to book an appointment?
No, we required at least a 30% non-refundable retainer to book your photography session.
Payment forms accepted?
Payments can be made via PayPal, Zelle, or cash.
Policy Regarding Damage to Equipment or Studio Space
If any equipment, property or props are damaged by you or your guest, I reserve the right to keep your photos until the full payment or replacement of the equipment, property or prop has been made.
Do you have another question?
If you have any questions regarding any of my rules and policies, or services, feel free to contact me. :)